Show policies

Baggage Check

Baggage check will be available on during the show. Time and locations will be available closer to the 2025 show dates.

Child Policy

No one under the age of 18 is allowed on the show floor without direct adult supervision at all times. There must be one accompanying adult 18 years of age or older per child. No strollers are allowed on the show floor at any time. At no time are persons under the age of 18 allowed on the show floor during move-in and move-out – even if supervised. This policy is strictly enforced.

All children, regardless of age, require a badge and the completion of a waiver form. If not pre-registered, they must register on-site. Children are not charged a registration fee. Children under the age of 18 are not permitted to attend sessions in classrooms. This can be disruptive to other participants, the speaker(s) and the recording of the class.

To receive a copy of the waiver form and register a child for the event and please contact Customer Service. 

Drone and Wheeled Transport Devices

The use of drones, UAV’s, hoverboards, wheeled transport devices and similar devices are strictly prohibited on the Show floor, as well as all outside areas of the hotel (except for mobility devices required by persons with disabilities). The Show has undertaken reasonable efforts to ensure that the Show will be a safe environment for all participants, and the prohibition on drones, UAV’s, hoverboards and similar devices is consistent with standards and practices for general safety.

Email Policy

Show Management requires a unique email address be provided for all registrations to attend our in-person events. The unique email address is required to manage our directory of all participants. It is also used by exhibitors and attendees to effectively provide follow-up post event with people who scanned your badge, and provide the attendees a list of exhibitors that they visited onsite. By registering and providing your contact information, you acknowledge and agree to the use by Informa of your contact information to communicate with you about events, products, services and offerings by Informa, its brands, affiliates, and/or third-party partners, consistent with Informa's Privacy Policy (accessible at https://www.informa.com/privacy-policy/). In addition, you understand that your personal information may be shared with any sponsors of the Show, so they can contact you directly about their products or services. Please refer to the privacy policies of such sponsors for more details on how your information may be used by them. Your personal information may also be shared with other participants in the Show.

Hold Harmless Policy

You  hereby agree to defend, indemnify, and hold harmless (and to the maximum extent permissible under applicable law, you hereby expressly release and discharge) (i) SupplySide and its equity owners and affiliates; (ii) the Show facility and its owners, affiliates, lessors and lessees; and (iii) official exhibit service contractors and security services (all of the foregoing in clauses (i) through (iii), collectively, “Show Providers”), and each of their respective officers, directors, officials, employees, agents, contractors, and representatives (collectively, “Representatives”) from and against any and all alleged and/or actual claims, actions,  lawsuits, proceedings, damages, penalties, demands, losses, expenses, fees (including reasonable attorney fees), costs or liabilities of any kind or nature whatsoever (collectively, “Claims”), including but not limited to any Claim for property damage and/or personal injury, in connection with, caused by or arising out of the attendance at and/or participation in the Show by (A) you, (B) your Representatives (or any other party acting on your behalf), or (C) any of your servants, invitees, patrons or guests (all of the foregoing in clauses (B) and (C),collectively, “Related Parties”), whether as a result of  (i) your or any Related Party’s act, omission, negligence or willful misconduct, (ii) your or any Related Party’s violation of any policy of, or breach or alleged breach of any agreement with, SupplySide West or any other Show Provider, (iii) your or any Related Party’s violation of any applicable law, regulation, rule, or ordinance, (iv) your or any Related Party’s infringement of any third party rights, including without limitation, the infringement of any patented, trademarked, franchised or copyrighted music, materials, devices or dramatic rights used or incorporated in the Show by you or any Related Party, or (v) otherwise, and in each case, whether or not foreseeable. This provision shall survive any termination or expiration of this agreement.

Identification Policy/ Right to Verify Identity

Identification is required at all times while attending the Show. It will be required for entry to the Show at all times. Show Management reserves the right to verify the identity of any persons accepting and/or using a Show badge. Any person found using another person's badge will have the badge confiscated and will be asked to leave the premises or correctly register.

Literature, Product Distribution

Company promotion, sample and literature distribution by exhibitors must be done within their contracted exhibit spaces, with the exception of designated sponsorships and marketing opportunities. Only contracted exhibitors are permitted to promote their products, services or company at the Show. Unless a marketing opportunity (i.e., sponsorship, showcase, exhibitor-presented seminar) has been contracted by the exhibitor, all company promotion and product sampling must occur within the contracted booth space. This includes, but is not limited to "roaming" characters, handing out flyers, approaching exhibitor booths to sell products, leaving and/or distributing product information in public spaces and Show floor aisles, all of which are prohibited. Exhibitors found doing so will be sent back to their booth space and materials left will be recycled. Attendees leaving or distributing product material will be asked to leave the Show and forfeit their badges. Any suitcasers should be reported to Show Management or on the mobile app.

What is Suitcasing?

Suitcasing is a parasitic business practice in which unethical companies will gain access to an event by obtaining some type of event credential (attendee badge, expo-only badge, etc.) and then solicit business in the aisles or other public spaces used for the conference. If you see someone walking the aisles with an attendee badge that is trying to solicit business to other participants (or yourself) without having an exhibit space, this would be considered suitcasing.

Meetings, Events & Seminars

All meetings, events and seminars must be registered with Show Management. Meetings, events and seminars not designated or organized as a part of the Show are not permitted during Show floor hours or SupplySide hosted events. Events, seminars and meetings must be registered and approved by using the Meeting Space Request Form. Exhibitors wishing to organize a seminar are encouraged to do so through the Supplier Presentation Theater, in which they receive promotion to all Show participants through the website, and onsite schedules and signage (deadlines apply).

No Animals

Animals are not allowed at the Show. The only exception is for service animals, which must be kept under control at all times. Please contact Customer Service with questions.

No Smoking

All Show areas are non-smoking. Anyone who wishes to smoke may do so outside of the building. We appreciate your cooperation.

Photography/Videography Policy

Photography and/or filming of any display or product other than the exhibitor’s own is prohibited unless permission has been obtained from SupplySide West Show Management and the firm whose booth is being photographed/ filmed. The exemption to this is the SupplySide West official photographer. Any imagery collected by this photographer (who will be properly badged and identified) will be used for the sole purpose of SupplySide West promotion.

Any participant—including exhibitors and/or qualified press—who wishes to photograph or film at the show is required to check in at the Press Room onsite to sign a waiver and receive authorization upon each day of filming. 

Learn more here.

Refund Policy

To ensure your early commitment is hassle-free, all attendees taking advantage of Early Bird Registration will receive a 100% refund if for any reason you need to cancel, no questions asked. All cancellation requests should be submitted in writing to [email protected]. 100% refunds are applicable for those who register on or before August 19, 2024. Registrations after August 19th will incur a $35 administration fee. No refunds will be issued after October 25, 2024.

Right to Deny or Remove

We reserve the right to deny admission to, or remove any party from the Show for any reason.

Rolling Carts, Bags & Strollers

For safety reasons, rolling carts, rolling bags and strollers are not permitted on the Show floor during Show floor hours. Exhibitors may roll in small briefcases and small backpacks each day from 7:00 am -10:00 am prior to the Show floor opening. All bags and exhibitor freight are subject to security search.